Awards
Best Paper was awarded to Kristina Bäckström, Center for Retail Research at Lund University, for the paper “New technology and in-store service encounters: An analysis of work experiences and management behaviors among front-line employees”.
Best Paper was awarded to Kristina Bäckström, Center for Retail Research at Lund University, for the paper “New technology and in-store service encounters: An analysis of work experiences and management behaviors among front-line employees”.