Abstracts
Brand personality vs. Retailer Brand Personality: An action figure or the customer in the store
by Kaisa Lund (not available as a PDF on the website)
Smile for a while: Pleasure mediates the effect of employee-displayed smiling on customer satisfaction
by Tobias Otterbring (not available as PDF on the website)
Visual attention for pictures of people in retail environments
by Annika Lindström and Hanna berg (not availble in pdf on the website)